Question 1

What if I lose my card?

Accepted Answer

Your profile is safe. Open Recover, enter your card ID (printed on the card) and your activation email, and we'll resend your edit link. Your digital profile keeps working while you get a replacement.

Question 2

How do I cancel or change my payment method?

Accepted Answer

Open your card's edit link and choose "Manage my payment method," or go straight to the billing portal below and enter the email you paid with.

Question 3

Is the Basic plan really free?

Accepted Answer

Yes, forever. You pay once to activate your profile (your physical card is a gift) and your Basic profile stays online with no monthly fee. VIP and Dual Mode are optional paid upgrades.

Question 4

Does it work with iPhone and Android?

Accepted Answer

Yes. Tap the card to the top back of any phone, no app needed. If a phone doesn't support NFC, the included QR code works as a backup.

Question 5

Can I change my info later?

Accepted Answer

Anytime. Open your edit link, make your changes, and they're live instantly. Nothing to reprint.

Question 6

Do I need an app?

Accepted Answer

No. Everything works from your browser. No installs, no accounts to remember.

Frequently asked questions